Shipping Policy

Delivering Automotive Solutions With Care

At Radiwise™, we understand that receiving your order quickly and reliably is an important part of your shopping experience.

This Shipping Policy explains how orders are processed, shipped, and delivered, along with important information regarding tracking, delivery estimates, and order updates.

Our Fulfillment Approach

Radiwise™ works with carefully selected manufacturing and fulfillment partners to provide automotive accessories to customers around the world.

This fulfillment model allows us to:

🚗 Offer a wide selection of vehicle accessories

📦 Maintain efficient inventory management

🌎 Serve customers across multiple regions

💰 Provide competitive pricing without unnecessary overhead

Every order is prepared with attention to quality before leaving our fulfillment facilities.

1. Order Processing

Processing Time

After an order is placed, our team begins preparing it for shipment.

Standard Processing Time:

• 1–3 Business Days

Processing includes:

✔ Order verification

✔ Quality inspection

✔ Packaging preparation

✔ Shipping label creation

High-Volume Periods

During holidays, promotional events, and peak shopping seasons, processing may require an additional 1–3 business days.

We appreciate your patience during these busy periods.

2. Shipping Rates

Standard Shipping

Shipping costs are calculated during checkout based on the destination and available shipping methods.

From time to time, Radiwise™ may offer free shipping promotions on eligible orders.

Any applicable shipping charges will be displayed before payment is completed.

3. Estimated Delivery Time

Delivery estimates begin once the order has been shipped.

Please note:

🚚 Delivery estimates are not guaranteed arrival dates.

🌦 Weather conditions, carrier delays, customs inspections, and regional logistics may occasionally affect transit times.

4. Tracking Information

Once your package has been shipped, a shipping confirmation email will be sent to the email address provided during checkout.

This email will include:

📦 Tracking Number

🚚 Carrier Information

📍 Shipment Status Updates

Please allow 24–72 hours for tracking information to become active after shipment confirmation.

Some carriers may experience occasional delays in updating tracking events.

5. International Orders

Radiwise™ proudly ships to many countries worldwide.

For international shipments:

🌎 Customers are responsible for complying with local import regulations.

📋 Customs procedures may occasionally extend delivery times.

💲 Import duties, customs fees, taxes, or government charges imposed by the destination country remain the responsibility of the customer when applicable.

Radiwise™ does not control customs processing times or local import requirements.

6. Address Changes & Order Adjustments

If you need to update your shipping information, please contact us as soon as possible.

Contact Window

Requests for:

📍 Shipping address corrections

✏ Order modifications

❌ Order cancellations

should be submitted within 12 hours of placing the order.

Once fulfillment has begun, changes may no longer be possible.

7. Lost, Delayed, or Damaged Shipments

Damaged Deliveries

If your package arrives damaged during transit:

📸 Take clear photos of the packaging and product.

📧 Contact our support team within 72 hours of delivery.

Our team will review the situation and provide an appropriate resolution.

Lost Packages

If tracking indicates that a package has been lost in transit, please contact us.

We will work with the shipping carrier to investigate the shipment and determine the next available solution.

Delivery Delays

While we strive to meet estimated delivery windows, carrier-related delays can occasionally occur and remain outside our direct control.

8. Contact Us

If you have any questions regarding shipping, tracking, or delivery, our customer support team is available to assist.

Company Name
Alla Lighting Automotive LED Bulbs

Customer Support Email
service@radiwise.com

Support Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)

Thank you for choosing Radiwise™.

We appreciate your trust and look forward to helping you enjoy a smooth and reliable delivery experience.