Return & Refund Policy

Shop With Confidence

At Radiwise™, we want every customer to enjoy a positive shopping experience.

If you are not completely satisfied with your purchase, this policy explains the conditions, procedures, and timelines related to returns, replacements, and refunds.

Please review the information below before submitting a return request.

1. Return Window

We offer a 30-day return period beginning on the date your order is delivered.

To qualify for a return, the product must meet the following conditions:

✔ Unused and in original condition

✔ Free from signs of installation, damage, or excessive wear

✔ Returned with original packaging when available

✔ Accompanied by proof of purchase or order confirmation

Items that do not meet these requirements may not be eligible for return approval.

2. Requesting a Return

Before sending any item back, please contact our support team.

Customer Support Email
service@radiwise.com

When contacting us, please include:

📦 Order Number

📧 Purchase Email Address

📝 Reason for Return

📸 Photos (if applicable)

Once your request has been reviewed and approved, we will provide return instructions.

Unauthorized returns sent without prior approval may be refused.

3. Incorrect, Defective, or Damaged Items

Please inspect your order promptly after delivery.

If you receive:

🚫 A defective product

🚫 A damaged item

🚫 An incorrect product

🚫 A missing component

Please contact us as soon as possible and provide clear photos showing the issue.

Our team will evaluate the situation and determine the most appropriate resolution.

4. Non-Returnable Products

Certain items may not be eligible for return, including:

❌ Personalized or customized products

❌ Items showing signs of misuse, modification, or improper installation

❌ Products returned without prior authorization

❌ Gift cards or digital products (if applicable)

❌ Original shipping charges paid during checkout

If you are unsure whether a product qualifies for return, please contact us before submitting a request.

5. Product Exchanges

Radiwise™ does not currently provide direct product exchanges.

If you would like a different item:

1️⃣ Submit a return request for the original product

2️⃣ Wait for return approval

3️⃣ Place a new order for the desired item

This process allows orders to be fulfilled as quickly as possible.

6. European Union Consumer Rights

For orders delivered within member countries of the European Union, customers may have the right to withdraw from their purchase within 14 days of delivery in accordance with applicable consumer protection laws.

To qualify:

✔ Product must remain unused

✔ Product must be returned in original condition

✔ Original packaging should be included when possible

✔ Proof of purchase is required

These statutory rights apply independently of our standard return policy where legally required.

7. Refund Processing

After a returned item is received, our team will inspect it to verify eligibility.

Once approved:

💳 Refunds will be issued to the original payment method used during checkout

📧 You will receive confirmation when the refund has been processed

⏳ Financial institutions may require additional processing time before funds appear in your account

Most refunds are completed within 5–10 business days after approval.

Processing times may vary depending on your bank, payment provider, or card issuer.

8. Delayed Refunds

If you have not received your refund after receiving approval:

✔ Verify your payment account

✔ Contact your card provider or bank

✔ Check with your payment service provider

If more than 15 business days have passed since refund approval, please contact us for assistance.

9. Return Shipping

Customers are responsible for return shipping costs unless otherwise required by law or when the return is related to an approved product issue.

Return instructions will be provided after your request has been reviewed and approved.

Please do not return products to any address without receiving authorization from our support team.

10. Contact Information

For all return and refund inquiries, please contact:

Company Name
Alla Lighting Automotive LED Bulbs

Customer Support Email
service@radiwise.com

Support Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)

Thank you for choosing Radiwise™.

We appreciate your business and remain committed to providing helpful support, quality products, and a fair return experience for our customers.